We are looking for a Customer Support Specialist, who will become a part of our talented team.
Please apply only if you are ready to work only in night shifts!
City: Lviv, Cherkasy, remote (Ukraine)
We are looking for:
- Strong client-facing and communication skills
- Proficiency in English and Ukrainian (both spoken and written)
- Excellent computer skills, including strong knowledge of Google services — Google Drive, Docs, Sheets, Calendar, etc.
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- Effective verbal and written communication skills
- Ability to think strategically
- Desire to grow professionally

Will be a plus:
- Experience in providing customer service support

Responsibilities:
- Respond to user chats and tickets, prioritizing urgent requests. Manage workflow to ensure efficient coverage
- Carefully test all the cases users bring up within their requests
- Document issues and highlights from shifts in the shift report. Share notable cases during daily team meetings
- Monitor and manage on-hold (or problematic users) tickets daily. Provide updates to users as necessary and document any progress or resolutions
- Perform additional tasks distributed among the support team to ensure balanced workloads and effective task management

We offer:
- Competitive reward for the provided services
- Collaborative and supportive team of professionals
- Growth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HR
- Partial reimbursement for medical insurance, sports activities, and English language courses
- Generous leave policy — 22 days of annual leave, 10 paid sick days per year
- Personal equipment policy offering MacBooks along with all necessary hardware and software for work
- Financial support for employees during specific life events (weddings, childbirth, etc)
- A people-focused corporate culture that prioritizes employee well-being

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