LTA is searching for a customer-focused Travel Concierge Agent to join our team
Responsibilities:

Handling customer requests email/calls.
- Offline Quotations «Hotels, Flights, Transfers, Sightseeing, Car rental, Trains, Cruises, etc.»
- Tailor Made Packages
- Amendment requests
- Cancellations & waiver requests
- Relocations
- Special requests
- MICE bookings
- Making on behalf online bookings, amendments, cancellations, waivers, etc…
- Report offline confirmed services on the system.
- Reconciling online bookings/Reviewer of errors
- Inbound and Outbound calls to customers and suppliers.
- Selling transportations, accommodations, insurance and other travel services.
- Cooperating with clients to determine their needs and advising them appropriate destinations, modes of transportations, travel dates, costs and accommodations.
- Providing relevant information, brochures and publications.
- Book transportation, make hotel reservations and collect payment/fees.
- Deal with occurring travel problems, complaints or refunds.
- Enhance customer knowledge about the destinations.
- Professional writing for reports, letters, emails, and other communications in English and Arabic.
- Work is usually 5 days a week (shift-based), but urgent matters may need to be handled 24/7 in exceptional circumstances.

Job Requirements:
- Travel agency experience (B2B) 2 years+.
- Strong knowledge about the main attraction places in the countries
- Ability to meet the targets and the deadlines.
- Customer-oriented approach, Clean and professional appearance.
- Exceptional communication, presentation skills, strong sales skills and Cool tempered.
- B1 / B1+ English profile.
- Excellent use of computer system

Conditions:
- Work in the office from Monday to Friday from 10:00 to 18:00, after 18:00 remotely online.
- Saturday or Sunday on duty.
- Official employment
- Real perspective of professional and career growth
- A comfortable workplace with friendly team
- Daily Lunches are included, 2 corporate events

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