Case Management Coordinator
Terre des hommes is looking for a proactive, energetic, and organised Case Management Coordinator, to join its team in Kyiv, Ukraine, to support in the implementation of its projects. If you are looking for a meaningful job that will make a lasting impact on the lives of children, we want to meet you.
Start dateAs soon as possible
Contract 1year (with possibility of extension), local, full-time Employment Contract.
Probation period 1month
Remuneration package Attractive salary, private health insurance and life insurance against accidents
Location Kyiv, Ukraine
Deadline for applications Recruitment will be ongoing until position is occupied
WHAT WE DO, IN EUROPE AND UKRAINE
Terre des hommes (Tdh) is the leading Swiss organisation for children’s aid. Since 1960, Tdh has helped build a better future for children and youth, especially those most exposed to risks, making an impact with innovative and sustainable solutions. Active in more than 30 countries, Tdh works with its own teams and/or local and international partners to develop and implement field projects which significantly improve the daily lives of over four million children and members of their communities every year, with a focus on mother and child health, migration, and access to justice for children.
In Europe, Tdh strives to ensure the full realisation of children’s rights, equally and without discrimination. We are present in Albania, Kosovo, Moldova, Romania, Ukraine, Hungary, and Greece, while together with partners, we reach children in other 14 European countries.
Tdh started operations in Ukraine in 2015 and operated until February 2022 through 2 operational offices in Mariupol and Sievierodonetsk, while maintaining a coordination/representation office in Kyiv. Following the Invasion of Ukraine by the Russian Federation Army, the Tdh team has relocated in Ivano Frankivsk, where it started operations for the area of West Ukraine, which is the first operational base for the response to the current humanitarian crisis. The organization is aiming to operate in the Kyiv and surrounding areas and potentially in East Ukraine. We are providing various services to children, youth and their families in the conflict affected area, with a strong focus on psychosocial support.
For more information, please check https://www.tdh.org, https://tdh-ukraine.org, www.facebook.com/TdhUkraine/
ROLE DESCRIPTION
The Case Management Coordinator will be a part of a Program of Terre des hommes in Ukraine in charge of the overall implementation and coordination of the project’s Сase Management activities and reporting obligations, as well as the establishment and collaboration with the other stakeholders in Case Management.
MAIN RESPONSIBILITIES
Strategy, programme and coordination:
- Under the guidance and approval of Deputy Country Director, defines the direction for Case Management implementation
- Supervises implementation of Case Management, including synergies with the other programme components of the organization in Ukraine
- Participation in working meetings on project implementation.
- Participation in Case Management Working group
- Participation in the organization and conducting of targeted and ongoing training of case managers in order to improve the efficiency of providing social support services to beneficiaries
- Supporting communication, providing consultations, processing feedback with case management specialists and partner organizations regarding the implementation of activities
- Ensure high quality implementation of Case Management in accordance with the donor requirements and Tdh regulations as well as in line with agreed log frames/indicators, budgets, procurement plans, and work plans
- Monitoring visits to evaluate quality of case management services provision
- Preparation of reports upon request
- Ensure Case Management project activities are implemented on a timely and quality manner in accordance with Tdh programme standards and in full compliance with all donor requirements as specified in projects contract.
- Regularly monitor the timely implementation of Case Management activities in the project areas based on the Monitoring and Evaluation (M&E) system on all the levels;

Manage and develop case management team:
- Encourage compliance with the Charter and the fight against fraud, corruption and abuse of power; alert the Deputy Country Director / or Country Director in the event of fraud, corruption or abuse of power.
- Motivate, coordinate and supervise teams, providing continuous organizational support to staff and conducting regular field visits.

Any other duty as required by the Line manager and is in the employee’s sphere of work.
Skills.
- Manages time and priorities, meets deadlines.
- Cooperates and contributes to achieving goals.
- Supports and advises colleagues.
- Adapts communication to the intercultural environment.
- Respect for others.

YOUR PROFILE
Experience:
Minimum 3 years of experience in project management including project designing, logical framework preparation, implementation, monitoring & evaluation, budget management and risk management; preferably with an international non-governmental organization;
- Sound knowledge of international donors procedures;
- Ability to build effective working relationships, inspiring confidence with staff, volunteers and other stakeholders;
- Excellent reporting writing skills; Strong analytical skills;

Very good organizational skills and attention to detail;
Ability to uphold high standards and punctuality under pressure;
Training/Qualifications:
- University degree (Master's or equivalent) from an accredited educational institution in a relevant field (humanitarian);
- Expertise in the field of child rights and child protection, migration, juvenile justice, social inclusion programs is an assest

Languages: —
- Fluency in Ukrainian and English: Required fluency in both Ukrainian and English languages for effective communication.

IT Knowledges: — Experience in using such computer software as Microsoft Office, knowledge of database package MS Excel
Child Safeguarding Policy:
To commit to respect Tdh Risk Management Policies including Child Safeguarding Policy, Safety and Security Policy and Anti-Fraud/Corruption Policy, Whistle Blowing Policy.
GDPR compliance:
By sending your application, you agree that your personal data will be used in the recruitment process. All the documents we will request in different steps of the recruitment process will only be used for this purpose.
All staff involved in recruitment and selection are aware that data protection rules apply, and that personal information will be treated confidentially. According to our policy, we will keep your application documents for the period of the recruitment only.
Due to an anticipated high number of applications, Tdh is not in a position to respond to every applicant individually. Please note that only short-listed candidates will be contacted for the first interview.

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