MAIN RESPONSIBILITIES:
- Management of translation orders according to customer requirements and group standards
- Close collaboration with customers, teams, account managers and translators/linguists
- Process improvement and linguistic quality optimization
- Organization and monitoring of overall workflow and timelines for translation, revision, review, and other linguistic services
- Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints
- Client relationship management and ownership of customer satisfaction
- Spoken and written communication to be carried out in English

MAIN REQUIREMENTS:
- University Degree in translation, management, business administration language/communication studies, or equivalent
- Excellent knowledge of French. English would be a plus
- 1 year+ of working experience in project management, business administration, customer service or in similar roles, preferably in a Language Service Provider company
- Experience in successfully managing customer relationships, including complaints
- Excellent communication skills. At ease working remotely (by phone, web meetings, etc.)
- Ability to prioritize tasks and workload, able to work in a changing environment
- Pro-active, detail-oriented, highly organized, able to work to tight deadlines and calm under pressure
- Excellent computer literacy including advanced Microsoft Office skills
- Previous use of CAT tools, including Trados Studio, XBench, or other industry-specific applications will be considered a plus but not required

BENEFITS:
- Challenging work in a developing company
- Exciting projects involving the latest technologies
- Professional skills development
- Friendly, modern, and comfortable office
- 15 working days of vacation and 10 sick leaves per year
- English lessons
- Company outings and team building

Contact: [см. контактную информацию ниже]

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