Organization
iMMAP is an international non-profit organisation that provides information management services to humanitarian and development organizations. Through information management, we help our partners target assistance to the world’s most vulnerable populations. Our core philosophy is that better data leads to better decisions and that better decisions lead to better outcomes. iMMAP’s critical support to information value chains helps to solve operational and strategic challenges of our partners in both emergency and development contexts by enabling evidence-based decision-making for better outcomes.
Background
Ensuring stable and uninterrupted operation of the company’s information systems and networks, maintaining them in working order, and ensuring data security.
Description of Duties
- Enforce iMMAP global IT policies and procedures.
- Ensure compliance with data protection regulations, including GDPR and iMMAP standards.
- Manage and maintain the organization’s SharePoint environment, ensuring its accessibility and security.
- Support users in leveraging SharePoint for collaboration and document management.
- Monitor SharePoint performance and implement necessary updates or changes.
- Preparing the onboarding/offboarding of IT equipment for staff.
- Monitor the status of the existing IT equipment and ensure optimal performance.
- Perform regular system maintenance.
- Troubleshoot and resolve technical issues.
- Provide network access to users in accordance with security policies.
- Implement and monitor information security measures.
- Ensure protection against viruses, spyware and other threats.
- Respond to user requests regarding technical issues.
- Provide advice and technical support.
- Maintain documentation of system settings, security policies, backup procedures, etc.
- Update technical documentation when changes are made to the system configuration.

Requirements
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Experience: Minimum 5 years of experience as a Systems Administrator or in a similar role.
- Technical Skills: Proficiency in operating systems (e.g., Windows, MacOS, Linux), hardware maintenance, virtualization technologies (e.g., VMware, Hyper-V), and network protocols.
- Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or similar are a plus.
- Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex technical issues.
- Communication: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders.
- Team Player: Ability to work collaboratively in a team environment and manage multiple priorities effectively.

DISCLAIMER: Note that due to the urgency of this position, application will be reviewed on a rolling basis and the position may be filled before the recruitment closing date.
If you are interested in the position, please apply through our career portal:
https://careers.immap.org/jobs/1395
Guiding Principles
Personnel is expected to conduct itself in a professional manner and respect local laws, customs and iMMAP’s policies, procedures, and values at all times and in all Countries.
iMMAP has zero-tolerance for sexual harassment, exploitation and abuse, human trafficking, child abuse and exploitation. Any violations of these principles and policies will be treated as serious misconduct.
iMMAP is an Equal Opportunity Employer regardless of background.

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