Are you a tech-savvy professional with a passion for customer service and a knack for problem-solving? Join leading crypto processing company, as a new Support Manager!
Role: Technical Support Manager
Requirements:
- Experience in Crypto: Minimum 1 year
- Languages: Fluent in English and Russian (Ukrainian is a plus)
- Skills: Client integration, technical support, incident analysis, and service improvement
- Focus: Customer service excellence
- Technical Proficiency: Strong understanding of crypto processing systems and blockchain technology
- Problem-Solving Skills: Ability to troubleshoot and resolve complex technical issues
- Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and internal teams
- Adaptability: Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously
- Customer-Centric: Strong focus on customer satisfaction and experience
- Analytical Skills: Ability to analyze data and generate actionable insights for service improvement
- Team Player: Ability to collaborate effectively with cross-functional teams

Perfect Candidate Skills:
- Experience servicing B2B clients.
- Background with SaaS business models.
- Knows how to work with Atlassian’s suite of products (Confluence, Jira, Loom).
- Familiarity with Salesforce or similar CRM software.

Responsibilities:
- Client Integration: Seamlessly onboard new clients and ensure smooth integration with our services.
- Technical Support: Provide top-notch support to clients, resolving issues efficiently and effectively.
- Monitoring & Analysis: Analyze incidents and improve service pass rates to enhance overall client satisfaction.
- Customer Service: Maintain a high level of customer service, ensuring client needs are met promptly and professionally.
- Incident Management: Monitor and manage incidents, ensuring timely resolution and continuous improvement.
- Documentation: Maintain accurate records of client interactions, issues, and resolutions, and create troubleshooting guides and FAQs.

About Our Client:
Our client is a leading crypto processing company that works with businesses, particularly those in high-risk industries such as gambling. They provide secure and efficient crypto payment solutions, helping businesses reduce transaction costs and access global markets. As a Support Manager, you will play a crucial role in ensuring their clients receive exceptional service and support.
Perks:
- Competitive Salary
- Flexible Shifts: No night shifts, but early morning and late evening shifts are required.
- Innovative Environment: Work in a fast-paced, innovative company that values your input and expertise.

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