About us: Difmark is a P2P platform where users can buy or sell digital goods (game keys, gift cards, top-up cards, software), game accounts, currency (MMO), additional services, and other gaming products without additional fees and intermediaries that are usually involved in such transactions.
The purpose for the role:
- Ensure smooth and efficient communication between customers and the platform.
- Resolve issues related to transactions, accounts, and platform usage.
- Maintain high levels of customer satisfaction.
- Provide fast and accurate responses to all inquiries.
- Help foster long-term customer loyalty by offering excellent support.

Probation period: The probation period will be 3 months, during which performance will be evaluated based on ticket resolution speed, customer feedback, and the ability to handle complex cases independently.
Requirements:
- Previous experience in customer support specialist role.
- Ability to resolve 50+ tickets per working day.
- Proactiveness (if there are any shortcomings, do not be afraid to -take the initiative to solve them).
- Be ready for routine and multitasking.
- Independently deal with complex cases.
- Perfect communication skills.
- The ability to get on the customer’s good side.

Responsibilities:
- Respond to customer inquiries via email, chat, or other communication channels.
- Resolve issues related to digital goods, transactions, or platform usage.
- Escalate unresolved issues to the relevant departments when necessary.
- Continuously monitor and update customer queries to ensure timely resolution.
- Keep detailed records of customer interactions and solutions provided.

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