We are a top iGaming company that is looking for a motivated CRM (Retention) Manager to work on a unique product that already has customers in many countries. This is a great opportunity to develop your skills and reach a new level of career development.
If you have strong communication skills and the ability to develop and maintain strong relationships with the product’s end users, we will be a perfect match.
What you need to do:
- Creating and managing triggers, roadmaps, and campaigns.
- Set up and maintain a cross-promotion framework, processes and best practice guidelines;
- Plan and implement cross-promotion retention strategies;
- Report regularly on the performance of retention campaigns;
- Stay on top of Igaming market opportunities and trends.

What hard skills do you need to have:
- Experience: 2+ years in the (related) industry (Gambling, Betting), CRM marketing, Retention marketing, VIP reactivation experience
- Practical skills in: Customer.io, GA4, Ahrefs, SimilarWeb, CRM;
- Successful experience in segmentation and conversion rate increase based on the existing customer base (players in our industry) with proven cases;
- Examples of building retention strategies by channels: email, SMS, push;
- Experience in VIP management and relationship management with VIP players will be a plus;

What soft skills are needed:
- Excellent oral and written communication skills;
- Strong analytical thinking;
- Good organizational skills, goal orientation, reporting skills, and user orientation are critical;
- Ability to manage content and maintain many resources.

What we offer:
- A fixed salary based on the results of the interview and a bonus system after the probationary period;
- Work with a motivated team interested in the product;
- Fast decision-making and testing of ideas — no unnecessary bureaucracy and micromanagement;
- Work in a company where you are heard and listened to, with a manager who is open to dialogue and suggestions;
- Convenient working hours from 10:00 to 19:00;
- Ability to work completely remotely.

If you think this position is for you, don’t hesitate to send your resume. Our recruiter will contact you as soon as possible!
Telegram for communication: https://t.me/innavintogrouprec

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