Responsibilities:
- Handling incoming calls from patients: answering questions, providing necessary information, and assisting in resolving patient problems.
- Database management: using computer programmes to search and update information in the database.
- Call routing: collaborating with other departments in the company to resolve customer issues.
- Collecting and analysing customer feedback to improve customer service and suggest solutions to improve customer satisfaction.

Requirements:
- Knowledge of English at C1-C2 level and SPANISH C1 are MUST
- WORK EXPERIENCE IS NOT REQUIRED (BUT WILL BE AN ADVANTAGE) + WE WILL PAY FOR YOUR TRAINING.
- Availability of a permanent internet connection.
- Excellent communication skills (oral and written), politeness and tactfulness.
- Ability to work effectively in a multi-tasking environment and meet deadlines.
- Knowledge of PC / Excel, Microsoft Word.
- Ability to remain calm in stressful situations and handle complaints.

What we offer:
- Cooperation with an international company: you will become part of an organisation with an established system of work and a stable reputation.
- Streamlined work processes: all stages of work are structured and optimised for your convenience and efficiency.
- Training and development: the company provides full training and on-the-job support.
- Remote working: the ability to work from anywhere in the world without having to spend time travelling.
- Working day (Monday-Friday) from 9am NY time zone (16 in Kiev).
- Payment in USD (to be discussed additionally at the interview).
- Prospects for career growth.

If you are interested and have questions, please send me a private message in telegram — a_nastesius.
Have a nice day, Sincerely Anastasiia

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