We are looking for a proactive and driven Client Success Manager to join our Web3 market-making team. This individual will play a key role in managing liquidity strategies, ensuring seamless communication with clients, and overseeing invoicing processes. The role is critical to upholding our high standards for client satisfaction and operational efficiency.
Key Responsibilities

Client Relationship Management
- Act as the primary point of contact for clients, fostering strong, trusting relationships and addressing their needs.
- Respond promptly to client inquiries and keep them informed of trading activities and performance updates.
- Conduct regular client meetings to review strategy performance, address concerns, and explore improvement opportunities.
- Collect and relay client feedback to internal teams for continuous service enhancement

Liquidity Management
- Oversee liquidity management strategies, ensuring alignment with client objectives and optimal performance.
- Partner with the trading team to refine and adjust strategies in response to market conditions and client feedback.
- Provide clients with regular reports and insights on strategy performance.

Invoicing and Financial Oversight
- Manage the end-to-end invoicing process, ensuring accuracy and timeliness.
- Collaborate with the finance team to reconcile accounts and promptly address any invoicing discrepancies.
- Provide clients with detailed invoices and assist with any billing inquiries.
- Track and report revenue metrics related to client accounts.

Qualifications
- Minimum of 2 years of experience in client success, account management, or a similar role.
- Strong communication and interpersonal skills with a proven ability to build and maintain strong client relationships.
- Excellent analytical and problem-solving abilities, with a keen attention to detail.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Knowledge of Web3 technologies and the cryptocurrency market; trading experience is a plus.

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