Key Account Manager (KAM)
Oour customer — MALVA FLOREA is a prominent luxury fashion brand founded in Ukraine by Malva Verbytska in 2005.
The brand is renowned for its distinctive style, seamlessly integrating fantasy and feminine allure while
drawing inspiration from nature, fairy tales, and the enigmatic. MALVA FLOREA is esteemed for its
meticulous craftsmanship and innovative use of materials, resulting in designs that emanate both elegance
and boldness.
Having established a significant presence in the Ukrainian market, MALVA FLOREA is widely
acknowledged in luxury fashion. Regularly presenting its collections at Ukrainian Fashion Week underscores
its prominence within the local fashion industry.
The brand has actively endeavored to enhance its global visibility. Through various online platforms, its
designs are now accessible, successfully reaching an expanded international audience. The brand’s unwavering
commitment to quality and its unique aesthetic appeal have garnered substantial attention from fashion
enthusiasts beyond Ukraine.
Join Malva Florea in its global expansion and become the Key Account Rock Star, driving profitable sales growth
with key customers and onboarding new clientele.
Brand Values:
- Quality and Craftsmanship: Emphasizing exceptional quality in every product.
- Exclusivity: Offering unique and limited-edition pieces that enhance the brand’s allure.
- Sustainability: Commitment to ethical sourcing, sustainable materials, and reducing environmental

impact.
- Customer Experience: Providing personalized, high-touch service to create memorable shopping

experiences.
Role Overview: The Key Account Manager is accountable for managing and expanding strategic accounts
within the brand. This role entails establishing robust relationships with key clients, comprehending their
requirements, and ensuring the brand’s products and designs align with those needs. The KAM will
collaborate closely with internal Marketing, Design, and Miracle Creation teams to synchronize strategies
and attain sales targets.
Key Responsibilities:
Strategic Account Management:
- Cultivate and maintain long-term relationships with key accounts, ensuring a profound understanding

of their business needs, objectives, and requirements.
- Act as the primary liaison between Malva Florea and our top-tier clients, providing exceptional

communication, service, and support to ensure continuous improvement of mutual interaction.• Send out invitations, follow-ups, look-bucks, and draft customized order forms, create stand-out offers
for strategic accounts.
- Strive for flawless execution of Malva Florea’s in-store presence, maintain optimal brand availability at

customers' stores, and streamline the order intake process for seamless transactions.
- Engage in gathering customer feedback on brand collections, conducting needs and volumes assessment

of current clients in line with market trends, and assembling a portfolio of requests for the Design
Department.
Sales and Business Development:
- Develop and execute short-term strategies to drive profitable business growth with key accounts while

delivering comprehensive client services throughout the sales cycle.
- Anticipate commercial opportunities, it is imperative to diligently monitor the market environment

and the dynamics of strategic directions, accounts, and fashion influencers.
- Empower customers through outstanding post-sales services, acquiring valuable sales data from the

accounts, and generating new sales opportunities through reliable partnerships.
- Proactively seek new clients to onboard that align with Malva Florea’s brand values and expand the

brand geography.
Brand Representation and Merchandising:
- Ensure the attendance to accounts, stakeholders, and fashion events is prioritized to showcase new

collections and exclusive pieces effectively. Additionally, provide educational sessions to enhance brand
loyalty.
- Engage in close collaboration with clients for the purpose of developing customized merchandising

strategies that mirror the brand’s opulent image and propel sales forward.
Negotiation and Contract Management:
- Facilitate negotiations of delivery terms, pricing, and contract conditions with key accounts to establish

mutually beneficial agreements that align with Malva Florea’s business objectives.
- Oversight of contract compliance and payments, along with resolution of any discrepancies or issues

that may arise.
Collaboration and Coordination:
- Collaborate with internal teams, such as marketing, design, and product development, to align

strategies and ensure the seamless execution of sales initiatives.
- Coordinate with logistics and operations to ensure timely delivery and exceptional client service.

Market Analysis and Reporting:
- Examine sales data, market trends, and activities while coordinating collections delivery schedules by

industry standards to deliver actionable insights and recommendations to senior management.
- Produce regular reports on account performance, sales forecasts, and market conditions according to

internal document protocols.
Client Experience and Satisfaction:
- Deliver a personalized and high-touch client experience, resolving issues or concerns promptly and

effectively according to core brand values.
- Organize and participate in exclusive events, trunk shows, and fashion shows to engage with key clients

and showcase Malva Florea’s collections.
Essential Skills and Qualifications:
- Possession of a Bachelor’s degree in Business, Marketing, Fashion Merchandising, or a related field.• Demonstrated 5+ years experience as a Key Account Manager or Sales Manager in the luxury fashion

industry.
- Profound understanding of the luxury market, high-net-worth consumer buyer’s behavior, and fashion

trends.
- Proficiency in assimilating and using a substantial amount of product information and industry

knowledge to address customer inquiries and secure sales.
- Exceptional presentation, communication, negotiation, and interpersonal skills.
- Capability to analyze data and market trends for making informed business decisions.
- Proficiency in CRM software and Microsoft Office Suite (only if required).
- Willingness to travel and attend industry events as necessary.
- Proficient in English.

Preferred Attributes:
- Enthusiasm for luxury fashion with a sharp eye for detail.
- Proven history of working with high-end clients from the EU, US, & ME and delivering exceptional

customer service.
- Strong organizational skills and the ability to concurrently manage multiple projects and accounts.
- Creative problem-solving skills and a proactive approach to business development.

Why Join Malva Florea?
- Come and be a part of a prestigious luxury brand that cherishes quality, sustainability, and innovation.
- Collaborate with a passionate and talented team dedicated to redefining luxury fashion.
- Embrace opportunities for professional growth and development in a dynamic and fast-paced fashion

environment.
- Enjoy an attractive compensation package, including performance-based incentives and bonuses.
- Flexible work schedule.
- Remote work options

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