The IT Help desk person will be a key part of Global CRM Management Team. You will be working directly with our customers and other customer facing departments dealing with cutting edge SaaS platform.
Required Skills:
- At least 2 years of experience in the help desk field (hi-tech and enterprise scale is an advantage);
- Knowledge in Microsoft systems — Windows 7, 10 and Office 2016;
- Knowledge with Active Directory and Office 365/GMAIL Knowledge with Active Directory and GPO;
- Ability to troubleshoot hardware and software issues;
- Knowledge in client networking (such as TCP-IP, DNS — client side);
- Knowledge in voip Knowledge of how VPN connections work;
- Excellent communication skills;
- Excellent English.

Responsibilities:
- Install, configure, and maintain workstation equipment;
- Active Directory user maintenance;
- Set up and analyse equipment performance;
- Set up and keep track of employee accounts;
- Troubleshoot day-to-day technical issues;
- Remote support for other offices using remote software tools and email;
- Administer the creation, operation, modification, and deletion of users and passwords in the system;
- Organize and advice on equipment purchases;
- Ensure high account security and access granted. If you meet these requirements, we would love to hear from you! Please send your CV or contact directly via Telegram @lia_js.

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