We are looking for a Service Desk specialist to join us at Sii Ukraine. Sii Ukraine is part of Sii Poland — with 7500 specialists, Sii is the largest technology consulting, digital transformation, BPO and engineering services vendor in Poland.
Your tasks:
- Prepare laptop for new employee
- Recover laptop for terminated employee
- Perform troubleshooting

Perform user support for the current hardware present in our venue
- Meeting room
- Printer
- Auditorium
- Laptop
- Smartphone
- Cabling
- Headset/keyboard/mouse
- Basic Network support with the help of our network team
- Perform ticket management
- Perform inventory process
- Perform remote support
- Perform order and reception of hardware
- Perform access card configuration

Find and interact with a local provider or partner for
- Ordering a laptop
- Ordering hardware
- Recycle hardware
- Install AV equipment
- Print access card
- Report work done and hours performed to IT management
- Propose technical solution to the local issue reported

Your skills:
- Min. 2−3 years of experience in user support (Apple or Linux workstations)
- ability to be physically present in the office
- experience in IT processes and helpdesk tasks
- English — Upper-Intermediate
- Ukrainian — Upper-Intemediate
- good communicative skills

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