Requirements
- At least2+ years of experience in customer service, support, care, or other relevant roles;
- Tech savvy and proficient in computer software and able to learn new tools;
- Knowledge of English (C1), Ukrainian or Russian (B2), other foreign languages (optional);
- Ability to communicate effectively in person, over the phone, and via text;
- Strong leadership skills and the ability to work with others to resolve customer complaints;
- Self-motivated, and able to multitask and pay close attention to small details;
- Ability to provide answers to customer requests as well as resolutions for various issues that may arise;
- Ability to prioritize tasks and complete them in a very high-pressure environment;
- Ability to work in a collaborative and team-oriented environment.

Responsibilities
- Respond promptly and accurately to customer inquiries via phone, email, or chat;
- Identify customer needs and provide them with helpful and relevant information;
- Ensure a high level of customer satisfaction with products, services, and features;
- Address and resolve customer complaints efficiently;
- Collaborate and coordinate with colleagues when necessary;
- Process orders, forms, and various requests;
- Have in-depth knowledge of the company’s products and be ready to answer any customer questions;
- Maintain a positive, empathetic, and professional attitude toward customers at all times;
- Handle «lost and found» items effectively.

Fully remote work
168-hour work month

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