We’re looking for a dedicated Customer/Technical Support Representative to join our Canadian healthcare project.
Remote, full-time, long-term
Choice of working schedules:
- Monday-Friday 22−30 — 7:00 Kyiv time
- Monday-Friday 15:30 — 24:00 Kyiv time
- Thursday- Monday 15:30 — 00:00 Kyiv time

Requirements:
- Proficiency in English (written and spoken, B2 level or higher);
- Basic knowledge of hosting and e-mail services;
- Good interpersonal, analytical and problem-solving skills
- Previous experience in a similar role? Great! But it’s not a must—we'll help you grow!

Responsibilities:
- Provide excellent support to customers via phone calls;
- Create and process support tickets;
- Troubleshoot and resolve hardware, software, and VoIP phone application issues;
- Work independently to handle telephony-related issues using ServiceNow and collaborate with internal and onshore teams to resolve complex problems;

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