Retail Services Group is looking for people that can provide remote computer troubleshooting support. We are Global oriented IT Services and IT Consulting company.
The successful candidate will work with a well-established global team becoming proficient supporting complex client environments. The position will report to the Manager of Support Services and work interdependently with the team.
Mandatory requirements:
- Strong oral and written communication in Polish and English (fluent)
- Basic IT skills (Network, Hardware, Software)
- Strong on-site and remote troubleshooting skills
- Must be Professional, Reliable & Responsible

It would be a plus:
- Informational technologies education
- Prior Helpdesk experience
- Second foreign language is a plus

Responsibilities:
- Providing Remote computer troubleshooting support
- Managing spare parts in depot locations, to make sure we do not run out of equipment
- Following up on parts shipments to store locations, coordinate computer techs after shipments received.
- Follow up on customer service requests to make sure we provide quick and reliable service
- Reviewing existing service calls, and provide billing information for accounting to invoice client.

We offer:
- 40-hour work week.
- Paid 2-week vacation period
- Bi-week payout
- Salary start: $1000 USD/month.
- Dynamic schedule: Mon-Fri Shift #1: 09:00 a.m. — 5 p.m.; Shift #2: 04:00 p.m. — 12 a.m. CET (Central Europe Time)
- Shift changes every 2 days i.e. Mon,Wed,Fri — Shift #1 Tue,Thu — # Shift #2

Work conditions: Work from home, you would require a good internet connection and quite location to work from. We would provide you with a computer system, and Polycom Voip phone system.
Please attach your CV in English!

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