Required skills and job qualifications:
- Fluent English language;
- Excellent communication skills & phone manner;
- Ability to work within a team;
- Critical thinking, prioritization skills;
- Computer proficiency;
- Self-motivation, time-keeping;
- Organizational skills, decision making;
- Attention to details;
- Willingness to work within a departmental 24×7 shift pattern;
- Working & communicating under pressure.

Would be a plus:
- Fluent knowledge of German, French or any other European language is a plus;
- Experience of working and living abroad (Europe, USA) is beneficial as well, or general Geography background or interest (may be tested);
- Previous experience in one or more of the following fields: Telephone Support, Aviation, Logistics, Administration;
- A mindset directed at preemptive problem solving, pro-active decisions.

You’re going to enjoy working with us because of:
- Interesting and challenging Aviation domain
- Work with great and friendly international Team of professionals
- Decent remuneration
- Cosy shared co-working space with coffee, cookies and lunches
- Assistance in learning opportunities
- Time off throughout the year (paid and unpaid)
- Support and arranging well-being programs

Join the RocketRoute team and you’ll work with smart, interesting people to solve the biggest challenges in flight planning and aviation systems.
Key Responsibilities:
- Supporting our flight planning customers in real-time, in relation to software use issues, features, bug identification;
- Logging and follow-up of issues using relevant company internal management & IT systems;
- Assisting users in filing and managing flight plans as required;
- Assisting customers in the use of the RocketRoute Marketplace platform, a Business Aviation service ordering portal.

By filling this position we are looking for a person who is used to working in a team, yet can also perform autonomously. Everything we do, we do with passion and the same is expected from you. This position involves communication via phone and email with the customers, as well as interdepartmental cooperation.
The Operations Support Specialist Role is an entry-level position. You will be a full team-member, however your assignments when working will be administrative based. You should be comfortable with this premise, and understand that other team members may be engaged in more complex tasks.
The working schedule is based around a roster. The successful applicant is required to work within a 24hr shift pattern. However, at manager’s discretion we may choose to favour something close to ‘office hours', as this is when the majority of workload is. The roster is issued in advance, with patterns set as much as possible. All applicants must be able and willing to work a shift pattern.
Due to the nature of shift work, a special agreement is in place whereby over the total course of a year, the total working hours for this position are less than a ‘non-shift work' role. This is in recognition of the impact of shift work. More details may given at the interview.
RocketRoute (An APG Company)
RocketRoute is an advanced aviation solution provider. We provide services for Airlines, Business Aviation and private pilots. We are a constantly growing and developing company looking for highly motivated professionals who are eager to change the world by implementing new ideas and technologies! If you are one of them, join us!

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