Our iGaming company offers a comprehensive platform, state-of-the-art payment solutions, and top-notch analytical expertise to ensure your success from day one. You will receive a competitive starting rate along with an excellent bonus system thereafter.
We are seeking a skilled professional for the VIP Manager position. The ideal candidate will have experience in the industry, be organized and motivated, and we guarantee a pleasant atmosphere with opportunities for growth. Additionally, we offer competitive compensation and exciting bonuses.
What you need to do:
- Building and developing long-term relationships with VIP clients, ensuring their high level of satisfaction and loyalty.
- Promptly handling player queries, providing personalized solutions and recommendations.
- Actively engage with VIP clients in the African region and Tier 1 markets.
- Managing player accounts of players with large balances, including monitoring their activity and providing exclusive offers.
- Conducting customer data analysis to identify trends and develop retention strategies.
- Working with the Digitain platform: understanding its capabilities and effective use in the VIP segment.
- Coordinating work with other departments (marketing, support, payment systems) to ensure premium service.
- Preparing and submitting reports on the results of work with VIP clients.

What hard skills do you need to have:
- Experience of working with VIP-clients in iGaming for at least 2 years.
- Availability of successful cases on working with players with large balances, confirmed by results.
- Knowledge of markets and their peculiarities.
- Preference to candidates with experience on Digitain platform.
- Excellent communication skills, high level of emotional intelligence.
- Knowledge of English at least at B2 level.
- Analytical and data skills: ability to use statistical tools and CRM to improve player engagement.
- Ability to make quick decisions in stressful situations and manage conflicts effectively.
- Proactive approach to work: willingness to propose and implement new ideas to improve VIP service.

What soft skills are needed:
- Communication Skills: Ability to clearly convey information and ideas.
- Problem-Solving: Ability to identify issues, analyze situations, and develop effective solutions.
- Adaptability: Flexibility in responding to changing conditions and willingness to learn new skills.
- Teamwork.
- Time Management.
- Critical Thinking.

What do we offer?
- Remote work.
- Flexible working hours.
- Competitive salary paid on time.
- Friendly and proactive team.
- No bureaucracy, unnecessary reports, or calls.
- 20 days of paid leave, 5 sick leave and holidays are days off.

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