Join Our Team at TechVill
Hey there! ? TechVill is one of the fastest-growing home services companies in North America, and we’re shaking things up in the world of appliance repair. We’re looking for a motivated technical support specialist who will support technicians, optimize operations, and maintain technical documentation.
You Are Our Colleague If
We’re looking for a proactive and highly organized professional who thrives in a structured and dynamic environment. Here’s what we expect:
- Technical Background: Technical education or equivalent hands-on experience in a related field.
- Professional Experience: 1−3 years in technical support or a similar role.
- Communication Skills: Confident written and spoken English (B2 level or higher).
- Organizational Strength: Strong multitasking abilities and attention to detail to stay on top of multiple tasks and priorities.
- Digital Proficiency: Comfortable working with Microsoft Office, PDF tools, Google Workspace, and CRM systems.
- AI Fluency: Able to effectively navigate and utilize AI tools as part of daily tasks.
- Initiative: Self-motivated with a strong sense of ownership and the ability to work independently.
- Flexibility: Available to work from 4 AM — 2 PM Calgary time (Monday to Friday).

What You’ll Be Doing
- Provide technical support to field technicians: Act as the main point of contact via phone, email, or online platforms and assist in diagnosing issues.
- Train and support team members: Onboard new employees in the CRM system and offer ongoing support to ensure understanding of key tasks.
- Maintain and review technician CRM usage: Regularly check technician understanding and execution of CRM-related processes and job tasks.
- Optimize daily technician schedules: Perform route planning to maximize field efficiency and monitor daily job assignments for accuracy.
- Assist with parts identification and urgent requests: Support the Parts Manager in handling time-sensitive part inquiries and customer needs.
- Manage documentation and training content: Update technical documentation and FAQs and help develop educational and training materials.

What You Will Get
- Flexible remote work arrangement.
- Competitive payment in USD.
- Opportunities for professional growth and learning.
- Future relocation prospects to Canada.
- A supportive and collaborative team environment.
- Fully English-speaking work culture.

Why TechVill?
We’re proud of what we’ve built so far:
- #1 Repair Company: We’re recognized by a top appliance manufacturer as the best in the city.
- 35,000+ Happy Customers: We’ve earned their trust with exceptional service.
- Rapid Growth: We expanded to three new cities in 2024 and now operate in four major Canadian cities.
- Big Plans Ahead: In 2025, we’re adding six more cities, with a goal of 120 locations across North America by 2030 (U.S., here we come!).
- Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to join a team that’s setting new standards in-home services? Apply now and let’s grow together!?

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