Requirements:
- High energy, motivation, and a positive attitude
- Adapt quickly and thrive in a fast-paced environment
- Technical proficiency and a strong confidence working with Google Suite, including Sheets and Docs
- Effectively collaborate with a distributed team, leveraging technological tools
- Demonstrate an eagerness to learn about various tours for confident management
- Contribute to the enhancement of LivTours' knowledge bases
- Possess strong English communication skills, both written and verbal
- The ability to handle high-stress situations and remain calm under pressure
- Display flexibility to work varying shifts, including early mornings, evenings, and weekends
- Display flexibility to travel to our headquarters in Rome for training, and annual team retreats
- Possess excellent time-management, organizational, and detail-oriented skills
- Be a proactive and resourceful problem-solver
- Have a sense of humor with a strong team-player mentality
- Hold a valid passport and the willingness to travel
- Must be in a time zone adjacent to Italy

Responsibilities:
- Oversee the entire post-booking customer journey
- Process orders across our 23 destinations using our internal booking system, BlueMoon guarantees accurate reservations
- Verify upcoming bookings to ensure all logistical aspects are meticulously arranged
- Communicate daily with suppliers to ensure quality service
- Prepare informative «tour reminders» for suppliers and guides, arming them with necessary information and tickets for upcoming services
- Engage with clients via email and phone, applying active listening to promptly addressing inquiries, managing booking modifications or cancellations, and providing last-minute assistance in the case of delays or challenges
- Stay current with evolving products, procedures, and conditions
- Work cross-functionally with the guides, ticketing, sales, and guide management teams in Dublin and Rome, effectively handling last-minute bookings, tour inquiries, and on-tour emergencies to ensure client satisfaction
- Being able to deal with emergency calls from customers, addressing issues quickly, and finding solutions
- Being able to work fully remotely, demonstrating prompt communication with your manager, your team members, and all departments using Slack

Would be a plus:
- Customer Service Experience
- Experience working in tourism
- Proficiency with languages, particularly Italian and/or French
- Excel or Google Sheets

Working terms:
- Remote work
- The probation period: two month

Working shifts: for the first couple of months the schedule will be as follows (CET zone):
- Monday, Tuesday: Off
- Wednesday: 12:30 pm-9:00 pm (low season); 1:30 pm-10:00 pm (high season)
- Thursday: 12:30 pm-9:00 pm (low season); 1:30 pm-10:00 pm (high season)
- Friday: 12:30 pm-9:00 pm (low season); 1:30 pm-10:00 pm (high season)
- Saturday: 9:30 am-6:00 pm
- Sunday: 12:30 pm-9:00 pm (low season); 1:30 pm-10:00 pm (high season)
- Low season: 1st November — 31st March
- High season: 1st April — 31st October

Контактна інформація →