We are looking for a remote dispatcher to join our growing team at Fuse HVAC & Appliance Repair Monterey.
You will manage inbound and outbound calls, schedule jobs, and coordinate technicians efficiently to ensure excellent customer service.
Key Responsibilities:
- Handle inbound and outbound calls professionally.
- Use CRM (Housecall Pro) to schedule jobs, manage customer data, and update records.
- Coordinate with technicians to optimize schedules and minimize delays.
- Follow company scripts for call handling, scheduling, and issue resolution.
- Maintain accurate records of all interactions in the CRM.
- Provide exceptional customer service by addressing inquiries promptly.

Must Requirements:
- Perfect spoken English with excellent communication skills.
- Strong organizational skills and attention to detail.
- Ability to work in a remote nighttime environment.

Preferred Requirements:
- Experience in dispatching or similar roles in HVAC, appliance repair, or related industries.
- Proficiency in using CRM tools, especially Housecall Pro.
- Experience communicating over the phone with Americans, particularly in a professional or customer service capacity.
- Sales skills, including the ability to upsell services or convert inquiries into booked jobs.

Conditions:
- Work schedule:

Mon-Fri 8AM-6PM, Sat 8AM-1PM Pacific Standard Time (GMT-8)
- Salary:

$800 — first 2 trial months.
$1000 — after successfully completed training and trial period.
How to Apply:
Send your CV and a brief cover letter to [см. контактную информацию ниже], explaining why you are the right fit for the role.
Do you want to stand out from the crowd? Send us audio message in English describing the best case you solved at work.
About us:
Fuse HVAC & Appliance Repair Monterey is a Ukrainian-owned and operated company, proudly serving the Monterey, California area. We specialize in HVAC, appliance repair, refrigeration, and electrical services.
With over 13 years of industry experience, our team is committed to providing professional, prompt, and customer-focused solutions for both residential and commercial clients.

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