Retail Services Group is looking for people that can provide remote computer troubleshooting support. We are a global oriented IT Services and IT Consulting company.
The successful candidate will work with a well-established global team becoming proficient supporting complex client environments. The position will report to the Manager of SupportServices and work interdependently with the team.
Mandatory requirements:
- Polish language C1/C2

2. Informational technologies education
3. Prior Helpdesk experience
4. English language B2
Responsibilities:

Providing Remote computer troubleshooting support


Managing spare parts in depot locations, to make sure we do not run out
of equipment


Following up on parts shipments to store locations, coordinate computer techs after
shipments received.


Follow up on customer service requests to make sure we provide quick and reliable
service


Reviewing existing service calls, and provide billing information for accounting
to invoice client.
We offer:


40-hour work week.


Paid 2-week vacation period


2-week payout


Salary start: $1000 USD/month.


Dynamic schedule: Mon-Fri Shift #1: 09:00 a.m. — 5 p.m.; Shift #2: 03:00 p.m. —  11p.m. CET (Central Europe Time)

Shift changes every 2 weeks, i.e. Mon-Fri — Shift #1, Mon-Fri — # Shift #2
Work conditions: Work from home, you would require a good internet connection and quite location to work from. We would provide you with a computer system, and Voip phone system.
Please attach your CV in English!
Please don’t apply if you do not have C1 level of Polish and B2 level of English languages.

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