Workflow Automation Specialist
? Salary: 35,000−41,500 UAH/month ? Location: Remote (Ukraine-based candidates preferred) ? Employment Type: Full-time
About Thoughtly
Thoughtly is a U.S.-based AI platform that enables businesses to automate real-time, human-like phone conversations using advanced large language models. Our technology helps companies handle customer interactions 24/7 with fully generative AI agents that reduce costs, increase efficiency, and improve customer experience.
We sell to SMB and mid-market businesses globally, helping them modernize their customer communication through AI-powered voice agents. We’re growing fast and looking for a skilled Workflow Automation Specialist who can streamline processes and enhance customer solutions.
This is a high-impact role with a clear path for career growth, increased earnings, and technical leadership opportunities in a fast-moving AI startup.
About the Role
We are seeking a technically proficient and customer-focused Workflow Automation Specialist to bridge the gap between our clients' needs and our AI technology. You will design, implement, and optimize no-code automation solutions that enhance our clients' experience with our platform while providing exceptional technical customer support.
This role is ideal for someone who thrives in solving complex problems, enjoys building efficient workflows, and can translate technical concepts into practical solutions. You don’t need to be a senior developer, but you must be exceptional at creating automation solutions that deliver measurable business value and providing outstanding customer service.
Key Responsibilities
? Design custom automation workflows — Create efficient, scalable solutions using no-code tools like Zapier, Make.com, and n8n to integrate our AI platform with clients' existing systems.
? Engage with customers — Serve as the primary point of contact for clients, addressing inquiries and resolving issues through video meetings, chat, email, and Slack.
? Provide technical assistance — Help users navigate and optimize our AI voice solutions, ensuring they harness the full potential of our platform and troubleshoot technical challenges.
? Collaborate cross-functionally — Work closely with product and engineering teams to relay customer feedback, identify improvement opportunities, and contribute to product development.
? Document insights and processes — Maintain detailed records of customer interactions, create comprehensive workflow documentation, and track recurring issues to inform product enhancements.
? Develop solution templates — Build reusable templates that address common client needs and can be quickly deployed and customized.
? Educate and empower clients — Create and share resources such as guides and tutorials to help customers maximize their experience with Thoughtly’s offerings.
What We’re Looking For
? No-code automation expertise — Proven experience with tools like Zapier, Make.com, n8n, or similar platforms.
? Customer service orientation — Exceptional interpersonal skills with a genuine desire to help clients succeed.
? Problem-solving mindset — You can analyze complex workflows and develop elegant automation solutions.
? Technical knowledge — You don’t need to be a senior developer, but you must understand APIs, webhooks, JSON, and data mapping concepts.
? Great communicator in English — Both written and verbal (C1 level or higher preferred).
? Self-directed learner — Ability to quickly master new tools and technologies as they emerge.
? Documentation skills — Experience creating clear technical documentation and educational resources.
Why Join Thoughtly?
? Fast-growing AI company — Join an industry-changing startup in an exciting AI-driven market.
? High earning potential — Competitive base salary with opportunities for growth based on performance.
? Global client exposure — Work with businesses across the U.S., Europe, and beyond.
? Career growth — High performers will have technical leadership opportunities as the company scales.
? Fully remote — Work from anywhere in Ukraine.
Ready to Join?
If you’re technically skilled, customer-focused, and ready to build innovative automation solutions, we want to hear from you. Apply now and help us build the future of AI-powered business communication! ?

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