Motorsport Network is currently seeking a Technical Support Engineer to join our expanding team on a remote full-time basis. Requirements:
- Experience in Office 365 administration, including licensing, SharePoint, MS Azure, and Azure Active Directory troubleshooting.
- Solid understanding of tenant-wide policies, compliance settings, and security configurations.
- Experience with Multi-Factor Authentication (MFA) configuration and troubleshooting within Entra ID (Azure AD).
- Administration and troubleshooting skills for SharePoint Online, OneDrive, Outlook, and Teams.
- Familiarity with helpdesk platforms like Zendesk or similar.
- Experience in troubleshooting networking, hardware, software, and IT security issues.
- Google Workspace administration (user accounts, groups, permissions, and settings).
- PowerShell scripting skills for Microsoft 365 and Azure administration (a plus).
- Strong analytical and problem-solving skills with a proactive approach.
- Ability to provide clear, professional, and customer-friendly support.
- Excellent communication skills and the ability to work effectively in a dynamic environment.
- Intermediate or higher level of English proficiency.

Responsibilities:
- Manage licensing, user access, and permissions in Microsoft 365.
- Configure and manage tenant-wide policies, compliance settings, and security configurations.
- Configure and troubleshoot Multi-Factor Authentication (MFA) within Entra ID (Azure AD).
- Provide remote support to employees and customers across multiple platforms.
- Handle support requests through Zendesk (or similar helpdesk platform).
- Troubleshoot networking, hardware, software, and IT security issues.
- Administer and maintain Google Workspace accounts and settings.
- Monitor website availability and performance to ensure consistent uptime.
- Analyze and troubleshoot issues beyond standard procedures.
- Make informed decisions in technical support situations.
- Identify root causes and implement effective solutions.

What We Offer:
- Remote-only work environment.
- Shift schedule (UTC+2): Day 1: First shift (10:00 — 19:00), Day 2: Second shift (16:00 — 01:00), Day 3: Day off
- 18 + 5 (annual leave and sick leave) paid days.
- Work as an individual entrepreneur (FOP 3rd group), accounting support.
- Professional growth and development opportunities.
- Collaborative and supportive team environment.

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